If you're trying to scale a professional services business, at some point you need to consider implementing a Professional Services Automation (PSA) solution. As a term, PSA is as slippery as any in the technology space, such as CRM or ERP. You can understand what it means generally, but it inevitably prompts many questions such as: Is a PSA solution a single tool or is it a suite of tools? Is a PSA solution the same thing as Project Management solution? Should my PSA platform integrate with other tools in my business? If I buy a PSA solution, should it consume systems such asQuickbooks? And as you've likely already guessed, the answer to all of these questions is a resounding, "It depends!"