Transforming healthcare operations.

Our Salesforce and HLS experts design innovative solutions to meet the needs of modern healthcare organizations in an impactful and intuitive way.

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Health and Life Sciences clients

The HLS landscape is rapidly evolving.

The healthcare industry is ever-changing — patient expectations shift, as does available technology. You need a robust, flexible, scalable solution that will provide you with the experience you want and need for every user today and in the future.

From medical spas and pharmaceutical companies to specialty clinics and medical device manufacturers, we keep our clients at the forefront of innovation with flexible and scalable Salesforce solutions. If you want your organization to start setting the standards within health and life sciences, we can help.

Our solutions are all about elevating the standard of care for patients. We give providers user-friendly tools, connect systems and data, optimize processes, minimize manual effort, and make it easy for them to put the patient at the center of everything you do.

Hospitals, Behavioral Health Clinics, Post-Acute Care Providers, Addiction and Recovery Centers, Home Health, Telehealth Services, Aesthetic Medicine Centers, Fertility Clinics — If you’re an HLS provider, we can help you simplify the delivery of better patient outcomes.

We partner with Providers on the following use cases:

  • Physician Referral Management
  • Care Orchestration
  • Clinical Workflow Support
  • Patient Services
  • Patient & Provider Portals
  • Patient Intake & Admissions
  • Provider Network Management
  • Call Centers
  • EHR and Clinical Integrations
  • Utilization Management

Integrating device data for remote monitoring to improve patient care, providing intuitive onboarding and tools for physicians, and accelerating commercial operations with an easier and faster quote-to-cash process — we tailor solutions that connect and amplify every aspect of your MedTech business. 

We support MedTech businesses with the following use cases:

  • Connected Devices & Remote Patient Monitoring
  • Field Service & Inventory Management
  • Equipment Delivery & Installation
  • Physician Support Services
  • Asset-Centric Sales Operations

From CRO’s to manufacturing, operations, distribution, and online pharmacy services, we ensure your solution delivers the functionality needed to provide optimal services and support. Think easy collaboration for your teams, important info at a glance, and the data and tools you need to make improvements across your entire organization.

We partner with Pharmaceutical companies on the use cases below:

  • Clinical Trial Management
  • Online Services & Operations
  • Pharmacy Management Systems Integrations
  • Patient Services & Contact Centers

Our solutions allow payers to deliver exceptional member and provider experiences while consolidating systems and harmonizing data, workflows, and processes. We elevate their operations, add options for better outreach and self-support, improve the patient and agent experience with digital communication channels, and provide the data and functionality needed to process payments and claims faster, with minimal revenue leakage.

Additional payer use case examples include:

  • Provider Onboarding
  • Network Management
  • Provider & Member Portals
  • Contact Centers & Digital Engagement

Kicksaw HLS Solution Benefits

Gain Efficiency

Kicksaw uses leading practices, top-tier technology, and unmatched expertise to provide solutions that improve operations while lowering resource demands.

Increase Revenue

We refine processes to reduce costs, fully integrate clinical systems for detailed visibility and forecasting, and provide tools to help you deliver a competitive experience.

Streamline Compliance

We help ensure data is secure and compliance-related tasks and processes are always easy to follow — so you can pass audits, reduce risks, and grow your business with confidence.

Maximize Results

Providing tools and automation for things like advanced analytics and actionable insights, we help you enhance decision-making and the patient or customer experience during every step of their journey.

Empower Your Teams

Kicksaw boosts your productivity and engagement with user-friendly solutions that foster streamlined collaboration, improve information accessibility, simplify processes, and eliminate manual tasks from the clinic to the back office.

Elevate Care and Support

Our solutions give you a 360° view of a patient or customer’s journey and help provide a frictionless experience to enhance the quality of care you provide — think seamless care team coordination, simplified scheduling and intake, self-support portals, and virtual assistance.

Healthcare comes with unique challenges — Kicksaw has seen it all.

We love helping our HLS clients meet every challenge this industry throws at them, and our established track record of success has made us one of the most trusted Salesforce advisory and implementation partners for everything HLS.

Kicksaw CEO, Kenny Goldman, is a member of the Salesforce HLS Partner Advisory Board, which means we help shape the future of Salesforce HLS solutions for our clients. We’re very proud of his appointment to the board (two years running!) but are even prouder of the results our HLS solutions are able to deliver.

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Accredited Health Cloud

Salesforce for Healthcare & Life Sciences

Health Cloud
Service Cloud
Sales Cloud
Experience Cloud
Field Service
Marketing Cloud
Service Cloud Voice
Digital Engagement
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Salesforce AppExchange Applications

Clinical System Integrations

Kicksaw’s Fractional Engineering Operations has deep expertise in integrating Health Cloud with a wide variety of clinical systems. From EHRs to pharmacy management systems to homegrown ERPs, we’ve helped our HLS clients streamline critical business processes, reduce manual effort, and increase team efficiencies by integrating their clinical systems with Health Cloud.

  • Electronic Medical Records/Electronic Health Records
  • Practice Management Systems
  • Enterprise Resource Planning
  • Laboratory Information Management Systems
  • Data Warehouses
  • Patient and Provider Portals
  • Appointment Management Systems
  • Quality Management Systems
  • Pharmacy Management Systems
  • Telephony Systems
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Kicksaw was an exceptional partner in creating our Salesforce Experience Cloud site.

Their organization and reliability were commendable. This, in addition to their profound understanding of the Salesforce platform, made us confident we were in good hands throughout the process.

Justin Alvis
VP, Member and Provider Services

Kicksaw has been a strong partner in our implementation and rollout of Salesforce Service Cloud and associated features, providing critical and timely advice and technical expertise to ensure our company's successful launch and adoption.

Kirstin Maurer
Sales Operations

Kicksaw has been a great partner and a perfect fit for our needs.

As a rapidly growing business, we are simultaneously defining processes and deploying digital solutions to support our growth. Kicksaw's business model of having a fixed project team with flexible access to SME developers is exactly what we were looking for. They rapidly get us to a solution that is a fit for us now, but also implement what their combined experience suggests is most likely to work for us longer term. Their iterative development process - where we review a demo of changes one day, then we test, and review feedback the next meeting - is a very practical but accelerated way to create a solution that delivers what we need. I'm a very satisfied customer and would definitely recommend Kicksaw to others who are looking for a committed partner.

Kurt Milne
VP of Digital Transformation

Explore HLS Case Studies

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