SignWell is an electronic signature tool for legally binding esignatures and faster document signing, with over 61,000 customers. They're a rapidly growing company that can't afford to be held back by suboptimal Salesforce operations. So they came to Kicksaw.
SignWell came to Kicksaw at a critical point in its growth trajectory. Its application infrastructure, all built on a single Amazon Web Services instance, wasn’t able to handle increasing traffic and was limiting the ability to scale the business. Additionally, SignWell’s goal of achieving SOC 2 compliance was proving difficult because the databases, workers, and application servers all resided within a singleAWS box. To top it all off, new functionality that SignWell wanted to offer to their customers wasn’t feasible because guaranteed SLAs couldn’t be established with the current technical infrastructure.
Kicksaw’s Fractional Engineering Operations team worked collaboratively with SignWell to modernize its technology stack through an agile, iterative process. Services were separated: the data stack was moved to Amazon’s Relational Data Service, the caching layer was migrated to a separate 3P application, and dependencies between the SignWell application and its dependent Sidekiq workers were removed. Kicksaw helped organize authentication protocols by collecting and storing secrets in AWS SecretsManager, and we also helped migrate the application infrastructure to an Amazon Virtual Private Cloud for increased security, built a continuous integration/deployment pipeline, and put all application and workers resources into Amazon Elastic Cloud Services to provide a scalable solution that can support future growth.
After working with Kicksaw to successfully modernize its technical infrastructure, SignWell was ready to support future business growth, deliver more value to customers by adding new functionality, and confidently pursue SOC 2 compliance certification.
Truepill is powering the future of direct-to-patient healthcare. Working with accredited pharmacies, labs, and providers across the country to provide unmatched access and convenience for patients, Truepill seeks to modernize healthcare with the industry's first pharmacy API. In 2019, they were featured in the Forbes “Next Billion-Dollar Startup” list. And with innovative healthcare partners joining their mission at a breakneck pace, their prospects are only looking brighter and brighter.
Atrium creates data-driven sales management software that helps sales organizations, along with those organization’s sales managers, sales leaders, and reps, use metrics and data to improve their team’s performance. Atrium’s software integrates with their customers’ CRM solution through a read-only connection. From there, customers can take advantage of Atrium’s 100+ pre-baked KPIs that are ready to go out-of-the-box. Atrium then continuously monitors those KPIs in order to tell managers and leaders what’s working well and what isn’t. This means that sales managers and leaders can spend their time changing rep or SDR behavior to chase further improvement rather than digging around in a bunch of dashboards to figure out what’s going on. Atrium employs about 40 people, and they work with a few hundred customers, mostly organizations that have between 10-300 salespeople.
Optimize your business software suite with help from our team of experts. When you work with Kicksaw, you work with a highly engaged group of creative engineers, architects, and project managers to create the best strategy for your business' unique needs.